Service Cancellation Policy

Last updated: August 26, 2025

This Service Cancellation Policy explains how you can cancel a solar or energy services project with Iron Oak Power Inc. and what fees may apply. It applies in addition to any non-waivable cancellation rights you may have under consumer protection laws in your province, territory, or state. If the law where your project is located provides a longer or stronger right to cancel, the law controls.

1) How to cancel

To cancel, send written notice to info@ironoakpower.com or mail your notice to 51 Curtis St, Picton, ON K0K 2T0. Include your name, service address, phone number, email, and project or proposal number. Your cancellation is effective when we receive your notice.

2) Cooling off and statutory rights

Some jurisdictions provide a specific rescission period for certain consumer agreements, for example in-home, door-to-door, or remote agreements. If such a law applies to your agreement, you may cancel within the statutory period with no charge other than those permitted by law. We will honor all mandatory rights. Ask us if you are unsure whether a statutory cooling off period applies to you.

3) Iron Oak Power voluntary cooling off period

In addition to any statutory rights, we offer a voluntary cooling off period of 2 calendar days starting on the date you sign the Proposal. If you cancel within this period and before we have incurred third party costs, we will refund your deposit in full. If we have already incurred third party costs with your authorization, those costs will be deducted from your refund.

4) Cancellation stages and fees

The actual costs we incur vary by project. We aim to charge only what is necessary to cover work performed and non-recoverable costs. The following framework applies unless your Proposal specifies different terms.

A) Before site audit and engineering begins

• Fee: $0. Full refund of deposit, less any expressly authorized third party costs already paid on your behalf.
  
  

B) After site audit or preliminary engineering begins, before permits or interconnection are submitted

• Fee: the lesser of 10% of project price or the sum of actual time and materials incurred for site work and engineering, plus non-recoverable third party costs.
  
  

C) After permit or interconnection submission, before materials are procured

• Fee: actual time and materials incurred to date, plus all non-refundable third party fees, plus an administrative fee of CAD/USD $500.
  
  

D) After materials are procured but before installation starts

• Fee: all costs above, plus supplier restocking or return fees, freight both ways, and storage if applicable. If materials are non-returnable, you may accept delivery upon payment or we may deduct their cost from your refund.
  
  

E) After installation starts or mobilization to site

• Fee: all costs above, plus labor performed, equipment used, rental equipment, and a reasonable demobilization charge.
  
  

F) After substantial completion

• Treat as termination for convenience. You are responsible for the remaining contract price less any costs we save by not completing minor punch items. Any manufacturer registrations and warranties may already be activated.
  
  

We will provide an itemized statement of costs upon cancellation. Refunds are processed to the original payment method within 10 business days after finalization of charges, unless the law requires a different timeline.

5) Rescheduling

If you want to reschedule installation, notify us at least 30 business days before your scheduled date. We will accommodate changes subject to crew and material availability. Short notice rescheduling may incur a fee if we have mobilized resources.

6) Change of scope instead of cancellation

If you want to reduce, expand, or otherwise modify your project rather than cancel, we can issue a Change Order to reflect the new scope, price, and schedule.

7) Equipment returns after delivery

If equipment has already been delivered to your site, returns are subject to supplier terms and the condition of the items. Opened, installed, or customized items are typically non-returnable. Shipping and restocking fees may apply.

8) Force majeure

If cancellation or rescheduling is due to events outside your or our reasonable control, such as severe weather, disasters, or government actions, we will work in good faith to minimize costs and to find a fair resolution.

9) Contact for cancellations and questions

• Email: info@ironoakpower.com
  
  

• Mail: 51 Curtis St, Picton, ON K0K 2T0 Canada
  
  

• Phone: (613) 922-1093